Op Shop Supervisor
Core
Lead retail operations and customer service at an animal welfare charity's op shop, managing sales, volunteers, and store standards.
Role type
retail supervisor (not-for-profit)
Builds
retail sales and community engagement for animal welfare
Domain
retail + animal welfare
Deliverable
product features
Required skills
retail leadership, customer service, sales (upselling/cross-selling), volunteer coordination, POS operations, cash handling, merchandising, rostering, problem-solving
Preferred skills
not-for-profit experience, animal welfare passion, Microsoft Office proficiency
Responsibilities
deliver customer service and respond to enquiries, support store sales performance, plan sales campaigns and events, maintain merchandising and store appearance, build relationships with customers and volunteers, coordinate rosters, operate POS and handle cash, maintain safe environment, monitor store performance, assist with continuous improvement
Seniority
Mid-level, hands-on IC