Global Service Delivery Manager
Core
Manage global network operations, client programs, and service delivery for enterprise clients, ensuring SLA compliance and operational efficiency.
Role type
Senior Service Delivery Manager (Network Operations)
Builds
Global IT support services and network operations for enterprise clients
Domain
IT Services / Network Operations
Required skills
Global team management, enterprise network operations, strategic data analysis, process improvement, change control, SLA management, client expectation management, financial acumen, technical troubleshooting, automation
Preferred skills
Executive leadership experience, dynamic routing protocols knowledge, 24x7 production environment management, systems development
Technologies
Routers, switches, routing protocols, dynamic routing protocols, automation tools
Responsibilities
Lead periodic service reviews with stakeholders, analyze trends for strategic business decisions, manage global operations and processes, oversee team performance and onboarding, monitor project implementation, prepare global process documentation, ensure optimal network service levels, manage SLA and escalation processes
Seniority
Senior, hands-on IC with executive-level leadership experience
