Senior IT Operations Engineer
Core
Automate IT operations, identity lifecycle, and service queue management to empower users and reduce manual processes.
Role type
Senior IT Operations Engineer (Identity & Automation)
Builds
Automated joiner/mover/leaver workflows, Jira Service Management configurations, custom API integrations, and AI-assisted ticket triage.
Domain
Healthcare technology, SaaS infrastructure, Identity & Access Management (IAM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Python scripting, Okta Workflows administration, Jira Service Management configuration, RESTful API integration, Git version control, Infrastructure as Code (Terraform), Workday integration, SSO/SCIM provisioning, AI workflow design
Preferred skills
Google Workspace administration (GAM/Admin SDK), orchestration platform experience (Workato/Zapier), software license management
Technologies
Okta, Jira Service Management, Workday, Google Workspace, Python, Terraform, Workato, Zapier, Slack, Zoom, Claude, Copilot
Responsibilities
Automate the joiner/mover/leaver lifecycle across HR and identity systems; design and own automation across the identity and service stack; instrument and automate the IT service queue in Jira; build custom API integrations and deploy AI-assisted workflows; own SaaS and non-human identity lifecycle governance; manage the automation backlog and produce audit evidence.
Seniority
Senior, hands-on IC
