Associate Director Product & Strategy
Core
Lead high-value client engagements in product strategy, customer experience, service design, transformation, and martech; advise senior stakeholders on strategic direction and organizational change.
Role type
Senior IC product & strategy consultant (Associate Director)
Builds
Integrated product and strategic direction for complex, multi-disciplinary engagements
Domain
Consulting, Product Management, Strategy, Customer Experience, Service Design, Transformation
Deliverable
Client delivery
Required skills
Product strategy, Customer experience strategy, Service design, Transformation planning, Martech strategy, Change strategy, Proposal leadership, Team mentorship, Executive communication, AI fluency, Prototyping
Preferred skills
Leading complex multi-workstream engagements, Raising practice quality, Developing senior managers
Technologies
AI platforms, Prototyping tools
Responsibilities
Lead high-value client engagements across product strategy, CX, service design, and transformation; Advise senior clients on strategic priorities and phased transformation; Shape integrated product and strategic direction; Oversee quality of product definition and delivery direction; Shape and lead major proposals and RFP responses; Mentor leaders and junior practitioners; Set expectations for AI as a strategic and creative tool.
Seniority
Senior, hands-on IC with leadership responsibilities
