Tenancy Sustainment Coordinator (12 months Full Time, Regional)
Core
Provide tailored support, education, and advocacy to promote housing stability and independence for vulnerable customers, addressing complex matters like hoarding, anti-social behaviour, and domestic violence.
Role type
Community housing caseworker / tenancy sustainment coordinator
Builds
Tenancy sustainment support plans and customer independence
Domain
Social services / Community housing
Deliverable
client delivery
Required skills
Casework coordination, stakeholder management, advocacy, knowledge of Residential Tenancies Act (RTA) and NCAT processes, program partnership development
Preferred skills
NDIS Worker Screening Check clearance, driving a fully insured vehicle
Responsibilities
Assess customer needs and develop support plans, coordinate referrals to external services, provide education on tenancy rights, manage complex tenancy matters, maintain accurate case records, identify funding opportunities
Seniority
Mid-level, hands-on IC