Customer Service Officer
Core
Provide high-level customer service and support day-to-day sales and administration functions.
Role type
Customer Service Officer
Builds
Customer orders, quotes, purchase orders, and banking administration
Domain
General business operations
Deliverable
product features
Required skills
Customer service, sales support, order processing, invoice processing, CRM management, Microsoft Office, communication, issue resolution
Responsibilities
Managing customer enquiries over the phone and face-to-face, providing over-the-counter customer service and sales, preparing quotes and processing customer orders, raising and processing purchase orders, providing customers with updates on orders, availability and delivery timeframes, processing invoices and assisting with general banking administration, maintaining accurate customer records and CRM information, liaising with sales, operations, finance and supply chain teams, ordering stationery and office supplies, resolving customer enquiries and issues efficiently, providing general administration and sales support as required