Operations Manager, Forward Deployed Engineering
Core
Run the operational backbone of a professional services organization while building and maintaining technical infrastructure (AI agents, internal apps) to make delivery scalable.
Role type
Senior IC Operations Manager (Forward Deployed Engineering)
Builds
Internal delivery tooling, AI agents for workflow automation, dashboards for delivery health
Domain
Enterprise AI / Professional Services
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
Staffing models, utilization tracking, forecasting, margin analysis, Python, JavaScript, SQL, AI agent configuration, MCP protocols, internal app lifecycle management
Preferred skills
Forward-deployed engineering experience, services-industry benchmarking, enterprise SaaS platforms, low-code tooling, change management
Technologies
Python, JavaScript, React, MCP servers, internal APIs, low-code platforms
Responsibilities
Run operating cadence (staffing, forecasting, capacity planning), own resourcing process, track delivery health metrics, build/maintain dashboards, manage escalation for at-risk engagements, own vendor/subcontractor management, design/build AI agents for internal workflows, manage internal application lifecycle, prototype tools to validate ideas, partner with engineering on build-vs-adopt decisions, train delivery staff on new tools
Seniority
Senior, hands-on IC