Desktop Standard Workplace Services Grade 2 Engineer
Core
Level 2 Desktop Engineer providing SME-level support for Windows environments, ensuring machine health and stable operating conditions for end users.
Role type
Senior IC Desktop Systems Engineer
Builds
Stable Windows desktop environments, automated support processes, and knowledge base documentation
Domain
Enterprise IT / Windows Systems Management
Required skills
Windows OS troubleshooting, SCCM/Intune administration, Active Directory/Group Policy, PowerShell scripting, incident/change management, capacity analysis, stakeholder communication
Preferred skills
Aternity/Nexthink analytics, ServiceNow reporting, ITIL concepts, automation initiative leadership
Technologies
Windows, SCCM, Intune, Active Directory, ServiceNow, Aternity, Nexthink, PowerShell
Responsibilities
Provide 24x7 incident and change support for Windows servers; supervise junior engineers and create training guides; diagnose and resolve software/hardware issues; establish workstations and assess connectivity; schedule and maintain system upgrades; identify and implement automation opportunities using PowerShell; monitor network performance and system health metrics; maintain SOPs and knowledge base documentation.
Seniority
Senior, hands-on IC with mentorship responsibilities
