Mental Health Clinical Support Nurse-Healthdirect
Core
Provide clinical leadership, triage, and support for mental health escalations within a virtual care environment, managing calls, SMS, and referrals to ensure safe outcomes for Australians.
Role type
Senior IC mental health clinical support nurse (telehealth)
Builds
Safe, high-quality mental health support services for Australians via Healthdirect
Domain
Healthcare + Mental Health + Telehealth
Required skills
Clinical assessment, triage, de-escalation, evidence-based judgment, documentation, risk identification, referral coordination, digital literacy
Preferred skills
Contact centre experience, outsourced services experience, leadership/management qualifications
Technologies
Telehealth platforms, multiple clinical systems
Responsibilities
Provide clinical advice for mental health escalations, manage inbound/outbound calls and SMS, review and coordinate external referrals, document interactions per clinical standards, escalate clinical risks, support quality improvement initiatives
Seniority
Senior, hands-on IC