Bilingual Warranty Claims Specialist
Core
Process warranty claims, coverage, and reimbursement inquiries for a dealer network while providing bilingual customer support.
Role type
Bilingual warranty claims specialist (IC)
Builds
Accurate warranty claim resolutions and dealer support services
Domain
Automotive / Warranty Administration
Deliverable
client delivery
Required skills
Bilingual communication (French/English), claims processing, policy compliance, data accuracy, call center operations, stakeholder coordination
Preferred skills
Customer service experience, automotive industry knowledge
Technologies
Customer Information Control System (CICS), learning platforms
Responsibilities
Respond to inbound dealer calls, process and review warranty claims, update records in CICS, coordinate parts returns, process claim debits, maintain policy knowledge
Seniority
Entry-level to Junior, hands-on IC
Sourced via lever · Listed on CareerPlan, which tracks 845,000+ jobs from 20+ sources.