Program Director (The Machine)
Core
Lead end-to-end delivery for 'The Machine', an agentic operating system for marketing, managing implementation portfolios from scoping to client satisfaction.
Role type
Senior Director, Client Delivery (Software Implementation)
Builds
The Machine (agentic marketing OS) implementation services for agencies and Fortune 100 brands
Domain
Digital Marketing Technology / AI Operations
Deliverable
production ML models | product features
Required skills
Software implementation leadership, commercial budgeting and scoping, distributed team management, client satisfaction ownership, AI tooling proficiency, delivery ops tooling, sales proposal support
Preferred skills
Agency/consulting environment experience, AI-enabled product staffing knowledge, recruiting/org-planning tools
Technologies
Airtable, Workfront/Maconomy, Jira, Figma, FigJam
Responsibilities
Build detailed budget and scoping estimates for enterprise clients; Partner with Sales on proposal development and RFP responses; Lead delivery for the Machine Implementation team end to end; Track team operations and remove blockers; Manage staffing and resourcing reconciliation; Serve as accountable owner for client satisfaction across active implementations
Seniority
Senior, hands-on IC with team leadership
