ADM Support Analyst
Core
Resolve client issues and data discrepancies for Addepar's Alternatives Data Management (ADM) solution, ensuring accurate guidance on alternative investment data.
Role type
Support Analyst (Client Success)
Builds
Addepar ADM platform functionality for alternative investment firms
Domain
Financial services / Alternative investments
Deliverable
client delivery
Required skills
complex data set analysis, root-cause analysis, issue prioritization, functional instruction, cross-team collaboration
Preferred skills
alternative investment management experience, Addepar platform familiarity, alternative investment data operational knowledge
Responsibilities
Identify and resolve client issues regarding ADM functionality, analyze complex alternative investment data sets for discrepancies, conduct root-cause analysis with engineering teams, provide functional and conceptual instruction to clients, prioritize and manage simultaneous support cases, contribute to team process improvements
Seniority
Junior, entry-level client support
