Senior Technical Support Engineer
Core
Senior Technical Support Engineer for top-tier enterprise customers, ensuring seamless product usage and resolving complex identity management issues.
Role type
Senior IC Technical Support Engineer (Identity & Access Management)
Builds
Customer trust and operational continuity for enterprise clients using Ping Identity's cloud platform
Domain
Cybersecurity, Identity and Access Management (IAM), Cloud Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting, REST API, SSL/TLS, IPv4, JSON, LDAP, Linux administration, Virtualization, Cloud platforms (AWS, Azure, GCP)
Preferred skills
IAM software support, Process improvement, Technical mentoring
Technologies
AWS, Azure, Google Cloud Platform, Linux, REST API, SSL/TLS, IPv4, JSON, LDAP
Responsibilities
Reproduce customer problems internally for engineering, Document bugs and provide feedback to training teams, Lead escalation calls and brief stakeholders, Mentor team members and review knowledge base articles, Adjust and create new process improvements, Contribute to technical screening of new hires
Seniority
Senior, hands-on IC with mentorship responsibilities