Library Customer Service Digital Literacy Officer
Core
Frontline customer service and digital literacy support for a public library, assisting patrons with technology access, program delivery, and information resources.
Role type
Customer Service Digital Literacy Officer
Builds
Library services, digital literacy programs, and local history digitization
Domain
Public Library / Community Services
Required skills
Customer service, digital literacy support, IT proficiency, program facilitation, circulation management, readers' advisory, local history digitization
Preferred skills
Public library experience, working with vulnerable people, SACE qualification
Technologies
Library management systems, digital literacy tools, digitization platforms
Responsibilities
Assist customers with enquiries and technology access, deliver digital literacy programs, process library memberships, manage circulation duties, support local history digitization, provide readers' advisory
Seniority
Part-time, fixed-term contract
