Senior Product Manager, Experience Control
Core
Own end-to-end strategy and execution of the Experience Control platform powering venue ingress and access control across the AXS ecosystem.
Role type
Senior Product Manager (Platform & Infrastructure)
Builds
Mission-critical platform capabilities including ticket/credential validation, scanner applications, access control integrations, developer-facing APIs/SDKs, and operational telemetry.
Domain
Live entertainment, ticketing, venue operations, access control
Deliverable
production ML models | product features | infrastructure
Required skills
Product strategy, platform modernization, distributed systems, event-driven architectures, observability, API/SDK design, stakeholder management, data-driven decision making, operational reliability, legacy system migration
Preferred skills
Building developer ecosystems, software-plus-hardware integration, service reliability practices, global product scaling, domain expertise in hospitality/logistics
Technologies
APIs, SDKs, distributed systems, event-driven architectures, observability tools, legacy ingress systems
Responsibilities
Define product vision and roadmap for Experience Control; balance operational reliability with scalability and business growth; partner with engineering to define SLOs and resiliency strategies; drive improvements in incident response and system reliability; support global event operations across diverse venue partners; lead modernization of legacy ingress systems; define and monitor KPIs for reliability and customer satisfaction.
Seniority
Senior, hands-on IC