Sr. QA Engineer
Core
Own quality strategy and release readiness for AI-first communications platform features, ensuring seamless interoperability with enterprise applications for customers in Japan and global markets.
Role type
Senior IC Quality Engineer (SaaS/Enterprise)
Builds
AI-powered communications platform, contact center solutions, workforce management tools, and enterprise integrations.
Domain
AI/ML, Customer Experience, Enterprise SaaS, Contact Center
Deliverable
production ML models | product features
Required skills
Test automation strategy, functional/integration/regression testing, API testing, root cause analysis, cross-functional collaboration, Japanese business practices understanding, English communication
Preferred skills
AI/LLM testing experience, Playwright/Selenium, REST Assured/Postman, AI-assisted engineering tools (Claude/ChatGPT/Gemini)
Technologies
Playwright, Selenium, REST Assured, Postman, Claude, ChatGPT, Gemini
Responsibilities
Write clear bug reports and act as liaison between Japanese customers and global engineering teams; Validate end-to-end workflows across Product, Contact Center, Workforce Management, and ERP platforms; Execute and maintain automated UI, API, and integration test suites; Analyze test failures and partner with Engineering to resolve defects; Use AI tools to optimize quality workflows.
Seniority
Senior, hands-on IC