Sr. Manager, Engineering
Core
Lead the core calling experience (frontend, backend, hardware) for Dialpad's AI platform, ensuring real-time audio quality and seamless integration of AI agents with human agents.
Role type
Senior Engineering Manager (Real-time Communications & Contact Center)
Builds
Dialpad's calling platform, AI-driven contact center features, and hardware ecosystem (desk phones, Room Phones, ATAs, DECT).
Domain
Telecommunications, Contact Center as a Service (CCaaS), Real-time Audio Engineering, AI/ML
Deliverable
production ML models | product features | infrastructure
Required skills
Real-time communications (WebRTC, SIP, VoIP), Contact center domain knowledge (routing, queues, IVR), Full-stack fluency (JavaScript/Vue 3, Python/Java), Cloud-native architecture (microservices, containerization), Team leadership (5+ years), AI-assisted development, System scalability and performance optimization
Preferred skills
Google Cloud Platform experience, Decomposing monoliths into event-driven services, Mentoring diverse engineering teams
Technologies
WebRTC, SIP, Vue 3, TypeScript, Python, Java, Google Cloud Platform
Responsibilities
Lead and grow a team of senior engineers; Define 1–3 year vision and roadmap; Own large projects end-to-end; Lead calling frontend and backend architecture evolution; Grow hardware ecosystem; Evaluate technical designs; Partner with distributed peers; Champion AI-native development; Drive engineering processes; Scale the team; Stay hands-on with code reviews and implementation.
Seniority
Senior, hands-on IC leader
