Network Operations Technician (Starlink)
Core
Operate the Starlink satellite internet network, execute real-time incident response, and manage network maintenance to ensure uptime and performance.
Role type
Network Operations Technician (NOC)
Builds
Starlink satellite internet service for residential and enterprise users
Domain
Satellite communications / Global Internet Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Network troubleshooting, incident response, root cause analysis, network monitoring, change management, packet capture analysis, device telemetry analysis, routing protocols (BGP, OSPF, IS-IS), switching (VLANs, QinQ), network security (ACLs, MACsec), DNS/DHCP/NAT configuration, Python/Bash/SQL scripting
Preferred skills
Industry recognized networking certifications (Network+, Security+, CCNA, JNCIA), debugging complex systems using data analysis, customer support experience, knowledge of consumer IoT and smart devices
Technologies
Starlink Network, Satellites, Ground Stations, Terrestrial Network, BGP, OSPF, IS-IS, VLANs, QinQ, MACsec, ACLs, DNS, DHCP, NTP, NAT, Python, SQL, Bash
Responsibilities
Detect and triage anomalies on satellites, ground stations, and terrestrial network interconnections; Execute rapid incident response for major network disruptions; Provide advanced troubleshooting for complex residential and enterprise escalations; Manage changes and maintenance to improve and sustain service; Measure, preserve, and improve network uptime and performance
Seniority
Entry-level to Mid-level, hands-on IC