Staff Product Manager, Customer Care Platform & Data
Core
Define strategy and roadmap for Lyft's agent platform and data infrastructure to empower support agents with AI copilots and ensure data integrity for internal/external reporting.
Role type
Staff Product Manager (Platform & Data)
Builds
AI-powered agent tools, data pipelines, and reporting dashboards for customer care and safety
Domain
Transportation / Customer Support / AI & Data
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI/ML product strategy, data pipeline ownership, cross-functional leadership, stakeholder alignment, metric definition, complex problem solving
Preferred skills
Copilot/LLM tooling experience, technical depth in platform architecture, data rigor
Technologies
AI, ML, LLM, data pipelines
Responsibilities
Own vision and multi-quarter roadmap for agent platform and data; Drive AI/copilot integration to improve agent efficiency; Ensure accuracy and integrity of customer care data; Partner with engineering, data science, and design to execute strategy; Define metrics to measure real-world impact
Seniority
Staff, strategic ownership & cross-team influence