Safety Operations Manager
Core
Oversee driver safety programs, lead training, and support market operations to ensure drivers meet highest safety and service standards.
Role type
Safety Operations Manager (field supervision & training)
Builds
Safe, compliant transportation services for public transit agencies and cities
Domain
Transportation / Mobility / Public Transit
Deliverable
physical/clinical work
Required skills
Commercial Driver's License (CDL) with passenger endorsement, driver training, operations management, field supervision, safety protocols, DOT regulations, ADA requirements, root cause analysis, corrective action planning, ride-along observation, performance coaching, training program design, compliance recordkeeping
Preferred skills
Experience in fixed route and paratransit settings, LMS platforms, digital dashboards
Technologies
LMS platforms, dashboards, spreadsheets
Responsibilities
Conduct post-incident reviews, safety audits, and ride-alongs; Monitor safety data trends and collaborate on process improvements; Act as Designated Employer Representative (DER) for DOT compliance; Lead root cause analyses and develop corrective action plans; Design and deliver driver training programs (onboarding, remedial, refresher); Evaluate driver performance through assessments and feedback; Maintain training documentation and compliance records; Partner with operations and compliance teams to align local practices with company goals.
Seniority
Mid-level, hands-on IC