Forward Deployed Engineer
Core
Senior engineer embedded in the Encoding team, responsible for shipping production code and acting as the primary technical point of contact for US enterprise media customers during off-hours.
Role type
Senior Forward Deployed Engineer (Encoding)
Builds
Production video encoding services and player functionality for enterprise media clients
Domain
Video streaming technology and media services
Deliverable
production ML models | product features
Required skills
Java, C++, distributed systems debugging, incident management, customer-facing technical support, autonomous decision-making, cloud infrastructure management
Preferred skills
Video codecs (H.264, HEVC, AV1), container formats (HLS, DASH), live streaming operations, solutions architecture
Technologies
Java, Kotlin, C++, Docker, Kubernetes, AWS, GCP, Azure
Responsibilities
Contribute production code to the encoding stack, triage and resolve encoding issues for US customers during EU off-hours, travel to customer sites for integrations and workshops, define and document the forward-deployed playbook, feed field learnings into product roadmap
Seniority
Senior, hands-on IC with customer ownership
