Support Engineer, U.S. Government Support
Core
Support Engineer for U.S. Government agencies, diagnosing and resolving complex GitLab deployment issues in secure, air-gapped, and classified environments.
Role type
Senior Support Engineer (Government/Security)
Builds
Production support for national security missions within FedRAMP-authorized and restricted environments
Domain
DevSecOps, Cloud Infrastructure, Government Compliance
Deliverable
client delivery
Required skills
Linux systems administration, GitLab internals, scripting (Ruby/Bash), CI/CD workflows, container orchestration (Kubernetes/OpenShift), technical documentation, root cause analysis
Preferred skills
AI/LLM tooling in self-managed environments, DISA STIG/SELinux knowledge
Technologies
GitLab, Linux, Ruby, Bash, Kubernetes, OpenShift, Git
Responsibilities
Diagnose and resolve complex issues in GitLab deployments under strict security constraints; perform deep technical investigations using Linux command-line tooling; create and update reusable support documentation; build and refine internal support tools and automation; participate in on-call rotations for emergency support; review applications and participate in hiring decisions
Seniority
Senior, hands-on IC