Lead Customer Program Manager
Core
Lead a team of Customer Program Managers to own end-to-end delivery of complex hardware manufacturing programs for US/European clients, ensuring on-time delivery and account health.
Role type
Senior IC people manager (Customer Program Management)
Builds
Custom mechanical parts and assembly for autonomous vehicles, surgical systems, and industrial robots
Domain
Hardware manufacturing / Contract manufacturing / Supply chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, program management, supply chain operations, stakeholder management, risk management, performance coaching, cross-functional collaboration, change management, data analysis, process improvement
Preferred skills
Contract manufacturing experience, hardware product development lifecycle knowledge (EVT/DVT/PVT/MP), CRM/ERP tools, project management tools
Technologies
Salesforce, Odoo, Jira, Asana, Sigma
Responsibilities
Manage and develop a team of Customer Program Managers; oversee portfolio of customer programs and projects; resolve escalations and cross-functional blockers; coach team on customer success and supply chain operations; drive adoption of new processes and tools.
Seniority
Senior, hands-on IC with people management
