Senior Backend Engineer - Monitoring and Anomaly Detection (Monetization)
Core
Build and operate telemetry, detection, and reconciliation tooling to identify billing, data, and event anomalies across CustomersDot, Salesforce, and Zuora before they affect revenue.
Role type
Senior Backend Engineer (Observability & Anomaly Detection)
Builds
Automated anomaly detection systems, end-to-end telemetry/tracing pipelines, and reconciliation tooling for the Monetization stack.
Domain
SaaS Monetization, Billing Systems, Observability
Deliverable
production ML models | product features
Required skills
Ruby on Rails, Site Reliability Engineering (SRE), Observability, Anomaly Detection, Prometheus, Grafana, OpenTelemetry, ClickHouse, Event Streaming (NATS JetStream), Siphon, Zuora, Salesforce
Preferred skills
Python, Machine Learning for anomaly prediction
Technologies
Prometheus, Grafana, OpenTelemetry, ClickHouse, NATS JetStream, Siphon, Zuora, Salesforce, Ruby on Rails
Responsibilities
Design and operate metrics, logs, and traces; implement automated detection for billing and event anomalies; develop reconciliation and data integrity checks; define and track SLOs/SLIs; explore AI/ML techniques for anomaly prediction; review merge requests; collaborate with Product, Finance, and Support teams.
Seniority
Senior, hands-on IC