Staff Backend Engineer - Monitoring and Anomaly Detection (Monetization)
Core
Design, build, and operate observability, telemetry, and anomaly detection tooling for GitLab's monetization stack (CustomersDot, Salesforce, Zuora) to identify billing and revenue anomalies before they impact customers.
Role type
Staff Backend Engineer (Monitoring and Anomaly Detection)
Builds
Telemetry, detection, and reconciliation tooling for the Monetization stack
Domain
SaaS Monetization / Billing / Observability
Deliverable
production ML models | product features
Required skills
Ruby on Rails, Site Reliability Engineering (SRE), Observability Engineering, Technical Direction, Anomaly Detection, Data Integrity Checks, Incident Response, Service Level Objectives (SLOs), System Design
Preferred skills
Python, Machine Learning, ClickHouse, NATS JetStream, Zuora, Salesforce
Technologies
Ruby on Rails, Prometheus, Grafana, OpenTelemetry, ClickHouse, NATS JetStream, CustomersDot, Salesforce, Zuora
Responsibilities
Design and operate observability (metrics, logs, traces) across the Monetization stack; Implement automated detection for billing, data, and event anomalies; Develop reconciliation and data integrity checks; Define and track SLOs/SLIs and participate in incident response; Explore AI/ML techniques to predict system anomalies; Review merge requests and provide feedback; Collaborate with Product, Finance, and Support teams.
Seniority
Staff, hands-on IC with technical direction