AI Agent Builder - Customer Service (m/f/d)
Core
Design, build, and maintain customer-facing AI agent workflows to automate support tasks, handle customer inquiries, and integrate with internal systems.
Role type
Senior IC AI Agent Builder (Customer Service)
Builds
Customer-facing AI agent workflows, agentic processes, and self-service touchpoints
Domain
Travel industry + Conversational AI / Agentic Workflows
Deliverable
production ML models
Required skills
Prompt engineering, Agent workflow design, Knowledge grounding, Low-code automation platforms, API integration, Log analysis, Test case definition, Root cause analysis
Preferred skills
JSON, Webhooks, System UI configuration, Predictive support modeling
Responsibilities
Scope, design, and build E2E customer-facing AI agent workflows; Manage prompt versioning, classification rules, and brand voice; Monitor live agent performance and fix anomalies; Connect agents to internal systems and process automation tools; Collaborate with Product, Engineering, and Security to define ownership and compliance.
Seniority
Senior, hands-on IC
