RPA Customer Engagement Specialist
Core
Identify and develop RPA opportunities across federal healthcare and supported organizations by connecting operational challenges with automation solutions.
Role type
RPA Customer Engagement Specialist (Business Development & Process Discovery)
Builds
Sustainable pipeline of viable automation initiatives for federal healthcare and government clients
Domain
Federal Government / Healthcare / Robotic Process Automation
Required skills
Customer engagement, account management, business development, process discovery, stakeholder relationship building, technical concept translation, presentation delivery, opportunity tracking, pipeline management
Preferred skills
RPA/Intelligent Automation familiarity, UiPath experience, federal healthcare/DoD experience, CRM/pipeline tools, business process evaluation
Technologies
Microsoft Office, SharePoint, Power Platform, UiPath, CRM systems
Responsibilities
Identify and develop new RPA opportunities across healthcare and federal organizations; Build and maintain relationships with organizational leaders and process owners; Conduct initial process-discovery discussions to assess workflows and pain points; Determine process suitability for automation based on volume, repetition, and standardization; Partner with technical teams to assess feasibility and value; Guide customers through RPA intake and service-request processes; Develop and execute outreach strategies including briefings, demonstrations, and webinars; Create customer-facing presentations and promotional materials highlighting automation value; Coordinate demonstrations and communicate measurable benefits; Serve as liaison between customers and RPA teams; Track outreach activity and qualified opportunities; Maintain pipeline metrics and provide status reports; Document projected and realized business benefits; Identify opportunities to replicate successful automation solutions.