Customer Service Analyst (maternity cover)
Core
Entry-level analyst supporting customer documentation, verification, and service resolution within a banking environment.
Role type
Entry-level customer service analyst
Builds
Customer documentation, audit certificates, account statements, and payment orders
Domain
Banking / Financial Services
Required skills
Investigative skills, analytical skills, risk management skills, written communication, verbal communication
Preferred skills
Banking experience, customer service experience
Technologies
None stated
Responsibilities
Accept, register, and distribute customer documentation; prepare notifications and audit certificates; verify signatures and authority; prepare account statements and payment orders; distribute documents via post and courier; reconcile customer instructions; conduct analyses to address client needs; assess risk and ensure compliance with laws and regulations.
Seniority
Entry-level