Applications Support - Assistant Vice President
Core
Senior Application Support Analyst providing technical and business support for Citi Applications, ensuring system stability, efficiency, and effectiveness in daily operations.
Role type
Senior IC Application Support Analyst (Mainframe)
Builds
Stable, efficient, and effective application systems for the firm's daily operations
Domain
Banking / Mainframe Technology
Required skills
Mainframe expertise (z/OS, COBOL, JCL, PL/I, REXX), Database management (DB2, VSAM), Transaction processing (CICS), Debugging tools (OMEGAMON, STROBE), File management (File-AID), Source control (Changeman), Messaging (IBM MQ), Scheduling tools (Autosys, Control-M), Risk assessment, Technical documentation, Stakeholder liaison
Preferred skills
Programming language knowledge, Analytical skills, Issue tracking tools, Problem management tools, Service level agreement adherence
Technologies
z/OS, COBOL, JCL, PL/I, REXX, DB2, VSAM, CICS, OMEGAMON, STROBE, INTERTEST, File-AID, Changeman, IBM MQ, Connect:Direct, OPC, Autosys, Control-M, CA-7
Responsibilities
Provide quick resolutions to application issues and drive stability improvements; Maintain application systems in daily operations; Perform start of day checks, continuous monitoring, and regional handover; Conduct same day risk reconciliations; Develop and maintain technical support documentation; Assess risk and impact of production issues; Formulate scope for complex application enhancements; Participate in application releases from development to production; Act as liaison between users, internal technology groups, and vendors; Coach and train new recruits; Ensure compliance with operating standards and procedures.
Seniority
Senior, hands-on IC with leadership responsibilities