Fraud Ops Senior Analyst (Mandarin & Cantonese Proficient)
Core
Reviewing fraud alerts, investigating unusual account activity, and engaging directly with clients to validate transactions and mitigate fraud risk.
Role type
Senior IC fraud operations analyst
Builds
Fraud risk mitigation and client trust for ultra-high-net-worth individuals and family offices
Domain
Banking / Financial Crime / Fraud Prevention
Required skills
Fraud investigation, transaction monitoring, risk assessment, client communication, compliance adherence, pattern analysis, complaint management, escalation procedures, documentation, trend identification
Preferred skills
Experience with payment fraud, account takeover fraud, wire fraud, digital banking fraud, financial crime risks, servicing affluent private banking clients
Technologies
Fraud detection systems, payment channels, digital banking platforms
Responsibilities
Monitor fraud detection systems to identify suspicious transactions; Investigate fraud alerts across multiple banking and payment channels; Conduct outbound calls to clients to authenticate transactions and verify account activity; Analyze account behaviors and transactional patterns to assess fraud risk; Make risk-based decisions in accordance with established fraud policies; Escalate complex or high-risk cases appropriately; Document investigations and case actions accurately; Identify emerging fraud trends and recommend control enhancements; Collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners; Support business continuity in a 24/7 operating environment.
Seniority
Mid-Senior, hands-on IC
