Sanctions Operations Client Experience Manager
Core
Management-level role driving client resolution and support for Sanctions Screening Operations, ensuring high-quality service and timely performance while adhering to Global Sanctions Policy.
Role type
Senior IC sanctions operations client experience manager
Builds
Control services for payments, specifically within Sanctions Screening Operations
Domain
Financial services, payments, sanctions compliance
Deliverable
client delivery
Required skills
Strategic leadership, client relationship management, sanctions policy knowledge, payments processing expertise, risk assessment, data analytics, root cause analysis, governance mechanism implementation
Preferred skills
Swift/XML knowledge, product processor expertise, managerial experience
Technologies
Swift, XML, PowerPoint, Excel, Outlook, Teams
Responsibilities
Drive customer service strategy from a sanctions perspective, develop and lead client relationships including on-site visits, investigate sanction queries and client interactions, analyze payment processing to increase STP ratio, address and escalate client queries, contribute to risk assessments and breach prevention, partner with Global Compliance for strategic solutions, perform analytics to enhance data quality, implement risk and control governance mechanisms, publish insights to senior management
Seniority
Senior, hands-on IC with management responsibilities
