CitiService Client Service Manager
Core
Lead a Dublin-based Client Service Team within CitiService Investor Services Operations, managing key client relationships and driving operational excellence for global financial products.
Role type
Senior IC Client Service Manager (Investor Services Operations)
Builds
Efficient, scalable operational services for Custody, Funds, and Execution Services clients across EMEA and globally.
Domain
Global Financial Services / Investor Services / Custody Operations
Required skills
Team leadership, client relationship management, change management, risk assessment, compliance, strategic analysis, cross-functional partnership, stakeholder management, financial product knowledge (Custody, Settlements, Asset Servicing, Cash/FX, Tax, Third-Party Lending)
Preferred skills
Experience in global financial institutions, data-led insights, complex problem solving, presentation skills
Technologies
N/A
Responsibilities
Manage a group of client service professionals servicing key Investor Services clients; Drive Citi's Leadership standards across the group; Manage client inquiries and escalate critical issues; Partner with other groups to design the future target operating model; Provide in-depth analysis to define root causes of client queries and develop innovative solutions; Apply robust risk assessment and ensure compliance with laws and regulations.
Seniority
Manager, hands-on leadership