Head of Channels & Platforms – Digital & Client Experience
Core
Senior leadership role owning product strategy and delivery for core digital channel experiences (Mobile app, Dashboards, Communications) and shared platform infrastructure for Citi's U.S. Consumer Cards business.
Role type
Senior leadership IC (Head of Channels & Platforms)
Builds
Dashboards, Communications Digital Platforms, Authentication systems, and scalable CX data foundation
Domain
Financial Services / Digital Banking
Required skills
Digital product strategy, Platform architecture, Large-scale consumer app delivery, Channel management, Technical debt reduction, Change management, People management
Preferred skills
Master's degree (MS/MBA)
Technologies
Mobile apps, Content Management Systems, Authentication systems
Responsibilities
Own strategy and roadmap for core digital channels; Manage supply and demand of digital real estate; Lead platform modernization and technical debt reduction; Drive channel availability, stability, and security; Establish and own channel performance metrics; Champion platform-first investment philosophy
Seniority
Senior, hands-on IC