Citigold Associate
Core
Support production functions and sales operations for Citigold consumers, resolving sales issues and ensuring regulatory compliance.
Role type
Consumer Sales Support Analyst
Builds
Sales support tools and customer service processes for Citigold clients
Domain
Banking / Consumer Finance
Required skills
Operational process management, Sales issue resolution, Regulatory compliance monitoring, Access media administration, Customer service quality assurance, Risk assessment, File management, Productivity improvement, Industry standards knowledge, Microsoft Office proficiency
Preferred skills
Branch service experience, Operational process experience
Technologies
Microsoft Office
Responsibilities
Assist production support functions to aid partners in fulfilling sales requirements, Resolve basic to moderately complex sales issues based on practice and precedence, Monitor controls based on regulatory and reporting requirements, Delivery and administration of access media and sales tools, Aid in the customer service process to ensure quality, Manage safekeeping and control of files during operation hours, Recommend new options to enhance productivity, Appropriately assess risk when business decisions are made
Seniority
Mid-level, 2-4 years experience