Principal Technical Architect
Core
Designing agentic automation solutions and building Workato's autonomous Customer Success agent platform to orchestrate LLMs into reliable, enterprise-grade systems.
Role type
Principal Technical Architect (AI & Agentic Systems)
Builds
Agentic automation solutions for enterprise customers and a production-grade autonomous Customer Success agent platform with memory and reasoning capabilities.
Domain
Enterprise AI, Agentic Systems, LLM Orchestration, iPaaS
Deliverable
production ML models | product features
Required skills
AI strategy definition, agent architecture design, LLM orchestration, memory layer design, knowledge graph construction, technical pre-sales consulting, solution blueprinting, cross-functional partnership
Preferred skills
Experience with autonomous systems, prompt engineering, evaluation frameworks, global account management
Technologies
LLMs, Agentic frameworks, Knowledge Graphs, MCP (Model Context Protocol)
Responsibilities
Lead architecture workshops to define customer AI automation strategies; Architect and implement core subsystems of the autonomous CS agent platform including memory and decision trace layers; Build reusable technical assets like reference architectures and solution blueprints; Advise customers on applied AI best practices including agent orchestration and human-in-the-loop design; Partner with Product and Engineering to feed field insights into the platform roadmap.
Seniority
Principal, hands-on IC with strategic leadership
