Operational Excellence Coordinator
Core
Drive operational excellence and service quality for Cabify drivers in Argentina and Uruguay, optimizing processes and leveraging AI to enhance the driver experience and retention.
Role type
Senior Operational Excellence Coordinator (Process Optimization & AI)
Builds
Efficient, reliable, and safe driver service processes and digital tools
Domain
Mobility / Ride-hailing / Latin America
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Process optimization, Lean/Six Sigma, Team leadership (2-3 years), Advanced Excel/Google Sheets, Business Intelligence (Tableau/Power BI/Looker), AI implementation (LLMs, Prompt Engineering, OCR), Data analysis, Stakeholder management
Preferred skills
Experience in tech companies, Analytical or technical team profiles
Technologies
LLMs, Prompt Engineering, OCR, Excel, Google Sheets, Tableau, Power BI, Looker
Responsibilities
Lead the OEX team for drivers in Argentina and Uruguay; Optimize and control the value proposition for drivers to ensure safe and reliable service; Identify friction points in the driver customer journey and propose improvements; Lead continuous improvement projects; Collaborate with support teams to ensure service quality; Implement AI tools and automation to scale operations; Align global project guidelines for local implementation.
Seniority
Senior, hands-on IC with team leadership