Insights Analyst, Dispute Experience
Core
Deliver deep analytical insights across Dispute Operations, Fraud Operations, Product Management, Engineering, and Risk to strengthen platform integrity, reduce losses, and prevent abuse.
Role type
Senior Insights Analyst (Trust & Safety)
Builds
Operational efficiency, resilience, and decision accuracy for Chime's Trust & Safety Pillar
Domain
Fintech / Digital Banking / Fraud & Risk
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Advanced SQL, Python or R, statistics, causal inference, experiment design, anomaly detection, BI tools (Looker/Mode), root-cause analysis, A/B testing, sizing models
Preferred skills
Experience with AI/ML systems, fintech domain expertise, automation system analysis
Technologies
SQL, Python, R, Looker, Mode
Responsibilities
Translate complex data signals into root-cause narratives and actionable recommendations; Define success metrics, KPIs, and predictive analytics mechanisms; Build enhanced metric frameworks to identify trends and anomalies; Conduct workflow and lifecycle analyses to identify friction points; Evaluate and improve AI-enabled workflows and automated decisioning; Design and evaluate A/B tests and operational interventions; Create executive-level summaries and present insights to senior leadership; Drive cross-functional alignment on Trust & Safety solutions.
Seniority
Senior, hands-on IC