Strategy & Operations Associate Principal
Core
Manage daily onsite operations of a public transportation service, leading field operators to ensure safe, reliable, and accessible rider experiences.
Role type
Senior operations manager (public transit)
Builds
Daily transit service operations for city partners
Domain
Public transportation / Mobility
Deliverable
product features
Required skills
Strategic leadership, real-time decision making, employee lifecycle management, schedule optimization, stakeholder communication, data analysis, compliance management, team coaching
Preferred skills
Adaptability, problem solving, autonomy
Technologies
Data and technology platforms
Responsibilities
Manage daily onsite operations and ensure service reliability; Make real-time decisions on fleet, driver supply, and compliance; Manage full employee lifecycle for drivers including scheduling and performance; Optimize driver work schedules to meet demand; Act as operational bridge between city partners, unions, and community leaders; Use data to diagnose problems and implement efficiency solutions; Ensure compliance with all relevant policies and regulations; Lead, coach, and develop a team of drivers.
Seniority
Senior, hands-on IC
