Customer Support Engineer — Mechanical & Industrial Products
Core
Technical expert for design engineers and buyers solving real application problems in material selection, tolerance analysis, load calculations, and product integration.
Role type
Junior IC mechanical engineering support specialist
Builds
Custom manufacturing solutions and product integration for engineering teams
Domain
Manufacturing / Mechanical Engineering
Deliverable
client delivery
Required skills
mechanical engineering fundamentals, reading engineering drawings, basic mechanical calculations (tolerances, fits, load/life), 3D CAD software proficiency, database management
Preferred skills
VBA/VB scripting, CRM software familiarity
Responsibilities
Provide expert guidance on materials, fits, tolerances, and load/life calculations via phone, email, and chat; Support customers integrating components using CAD models and engineering analysis; Handle complex, custom, and competitive cross-over quoting; Manage quality claims by coordinating with customer service and procurement; Deliver technical presentations to engineering groups; Maintain product databases, catalog content, and website information
Seniority
Junior, entry-level IC