Tech Lead Manager, Human Agent Tooling
Core
Lead a squad of 3–5 engineers to build and modernize the Human Agent Tooling platform for Chime's support agents, enabling them to understand member needs and resolve issues safely.
Role type
Senior IC Tech Lead Manager (Backend Engineering)
Builds
Agent workspace, case management tools, real-time member context, and access controls for Trust & Safety operations
Domain
FinTech / Trust & Safety / Backend Systems
Deliverable
production ML models | product features | infrastructure
Required skills
Ruby on Rails, transactional databases, caching systems, large-scale web application architecture, API design, system observability, automation, technical mentoring
Preferred skills
Fast-paced or early-stage environment experience
Technologies
Ruby on Rails, transactional databases, caching systems
Responsibilities
Drive technical design and architectural decisions, build and maintain low-latency APIs and backend services, improve platform reliability and performance, evolve experimentation and ML integration capabilities, mentor engineers and foster team development
Seniority
Senior, hands-on IC with management responsibilities
