Software Architect
Core
Design scalable, cloud-native software solutions and drive the technical direction of AI-powered contact center products.
Role type
Senior IC software architect (cloud-native & AI)
Builds
Cloud-native omnichannel contact center solutions (Voca CIC for Teams, Voca AI Receptionist) on Microsoft Azure
Domain
Cloud software, real-time voice communication, enterprise applications, applied AI
Deliverable
production ML models
Required skills
distributed systems, microservices architecture, cloud-native applications, SaaS platforms, scalable services, APIs, system integrations, Microsoft Azure, software engineering, software quality attributes, AI tools for development (via careerplan.io/jobs/85-004-E9-379-software-architect-at-audiocodes)
Preferred skills
Node.js, C#, Kubernetes, containerized environments, Generative AI, Large Language Models, Speech-to-Text, Text-to-Speech, SIP, VoIP, telephony, Contact Center, Unified Communications, Microsoft Teams, multi-tenant enterprise SaaS
Technologies
Node.js, Microsoft Azure, Kubernetes, Docker, Terraform, REST APIs, SIP, LLMs, Speech-to-Text, Text-to-Speech
Responsibilities
Define and evolve overall system architecture and technical roadmap; Drive architectural decisions for scalability, reliability, security, and performance; Establish engineering standards and design principles; Provide technical leadership and mentorship to engineering teams; Collaborate with product, engineering, and operations teams; Participate in architecture reviews, system design, code reviews, and performance optimization; Lead cloud-native and DevOps initiatives; Promote AI-assisted development tools and practices
