Intake Worker (Fixed term)
Core
First point of contact for consumers seeking Community Health services, conducting holistic initial needs screening and facilitating connections to appropriate health and wellbeing support.
Role type
Intake Worker (Community Health)
Builds
Client care coordination and service navigation for diverse populations including those with mental health, family violence, and substance abuse issues.
Domain
Community Health / Social Services
Deliverable
client delivery
Required skills
holistic needs assessment, eligibility assessment using clinical risk maps, service sector knowledge, multidisciplinary team coordination, appointment booking
Preferred skills
knowledge of Western Metropolitan Region service sector, experience with culturally and linguistically diverse consumers
Technologies
clinical risk maps / prioritisation tools
Responsibilities
Conduct comprehensive biopsychosocial assessments to determine client needs; Provide detailed information about services, waiting list policies, and community resources; Liaise with multidisciplinary teams to coordinate client care; Ensure smooth transitions for clients including booking appointments.