Sr. SDET
Core
Build scalable test automation frameworks and instrumentation to validate AI-driven contact center features (AI Routing, Digital Agents) for enterprise customers.
Role type
Senior Software Developer in Test (SDET)
Builds
Production-grade test frameworks, test harnesses for non-deterministic AI systems, and CI/CD pipelines
Domain
AI/ML, Contact Center, Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Python, Java, test automation framework design, API/UI/performance testing, CI/CD integration, cloud testing (REST services), AI coding tools
Preferred skills
AI-driven evaluation methodologies, eval harnesses for non-deterministic systems, enterprise-scale data infrastructure validation
Technologies
Python, Java, GCP (GCR, GKE, GCE), Kubernetes, Pytest, Playwright, REST Assured, Selenium, Vue, GitHub, Qase, Jira
Responsibilities
Plan and implement functional, regression, and end-to-end tests at UI, API, and database levels; Develop and analyze test runs for microservices capacity and product performance; Own test strategy for AI Contact Center systems; Leverage agentic coding tools to generate test cases; Provide detailed failure analysis; Define KPIs and communicate results; Participate in design discussions to insert test hooks; Mentor engineers on best practices
Seniority
Senior, hands-on IC
