Design & Service Center Manager - Signet Jewelers - Crossings at Fox Run
Core
Oversees day-to-day operations of a Design & Service Center (DSC) Repair Shop, managing workflow, quality, safety, and profitability for jewelry repairs.
Role type
Service Center Operations Manager
Builds
Jewelry repair services for retail stores
Domain
Retail / Jewelry Manufacturing
Required skills
Leadership, team recruitment and retention, performance management, inventory control, quality assurance, scheduling, safety compliance, customer service, operational planning
Preferred skills
Jewelry repair expertise (B level jeweler), CAD systems knowledge, Smartsheet proficiency
Technologies
Smartsheet, CAD systems, PPE, SDS book
Responsibilities
Oversee daily production and workflow, manage team performance and training, control inventory and supply orders, ensure quality control and safety compliance, communicate with store partners, handle scheduling and payroll oversight, resolve customer and team concerns
Seniority
Manager, hands-on leadership