Sr. Engineering Manager - Customer Experience Intelligence (CXI)
Core
Architect and lead the development of Databricks' AI-native vertical workflow platform (CXI) that orchestrates AI agents, humans, and enterprise tools into end-to-end operational workflows.
Role type
Senior Engineering Manager, AI-native workflow platform
Builds
Enterprise Agentic Framework and multi-tenant agent platform for domains like Customer Support, IT, Security, Legal, and Marketing
Domain
Data & AI infrastructure, Agentic workflows, Enterprise software
Deliverable
production ML models | product features | infrastructure
Required skills
AI-native workflow product architecture, backend system design, multi-tenant platform engineering, state-machine and agentic workflow design, enterprise observability, cross-functional technical leadership, team mentorship
Preferred skills
Product thinking, translating operational problems into workflows, influencing across engineering organizations
Technologies
AI agents, state machines, backend tracing, logging, rollback mechanisms
Responsibilities
Architect the Agentic Ecosystem, Scale across multiple domains, Engineer Reliability, Orchestrate Complex Workflows, Enterprise-Grade Observability, Cross-Functional Leadership, Raise the Bar, Mentor and Cultivate
Seniority
Senior, hands-on IC with management responsibilities
