Casual Customer Service Officer/ Licence Testing Officer
Core
Deliver registration and licensing services, conduct driver licence tests, vehicle checks, and on-road driving assessments.
Role type
Customer Service Officer / Licence Testing Officer
Builds
Driver licensing and vehicle registration services for the Victorian State Government
Domain
Government / Transportation / Licensing
Deliverable
physical/clinical work
Required skills
Customer service, Communication, Computer literacy, Driving assessment, Vehicle inspection, Judgment
Responsibilities
Deliver over-the-counter, telephone, and written enquiries; Conduct driver licence tests and on-road driving assessments; Investigate and resolve customer enquiries and complaints; Provide clear instructions and accurately assess driving performance; Exercise judgement to identify process improvements; Provide guidance to less experienced staff.
Seniority
Individual Contributor
