Sr Program Manager, Amazon Customer Excellence Systems, ACES
Core
Build and lead multi-year capability programs across Amazon Australia's All Miles operations (First, Middle, and Last Mile) to drive operational transformation and productivity improvements.
Role type
Senior Program Manager (Strategic Program Ownership & Capability Development)
Builds
Multi-year program portfolios, new operational capabilities, and productivity improvement initiatives for Amazon Australia's logistics network.
Domain
Logistics & Supply Chain Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic program ownership, end-to-end program lifecycle management, business case development, change management, data-driven analysis (SQL), stakeholder management without direct authority, process improvement design, AI/automation application.
Preferred skills
Experience in high-growth, rapidly maturing environments, ability to build frameworks from scratch.
Technologies
SQL, workflow integrations, automation tooling, dashboarding tools.
Responsibilities
Own end-to-end lifecycle of multi-year strategic programs; build and maintain the All Miles program roadmap; stand up new operational capabilities and design operating models; drive cross-mile productivity and cost improvements; combine datasets to surface patterns and quantify opportunities; apply AI and automation to accelerate program delivery; lead structured change management for major operational programs.
Seniority
Senior, hands-on IC with strategic influence