District Manager - Zales - New York, Massachusetts, Rhode Island, and Connecticut Area
Core
Multi-unit leader responsible for selecting, supervising, and developing store managers across a district of 8-16 jewelry stores to drive brand consistency, operational performance, and strategic growth.
Role type
Senior multi-unit retail operations manager
Builds
Jewelry retail stores and customer experiences
Domain
Retail / Jewelry
Required skills
Multi-site team leadership, talent acquisition and development, operational compliance, financial reporting analysis, strategic planning, brand standards enforcement, conflict resolution, data-driven decision making
Preferred skills
Diamond Council of America (DCA) certification, advanced presentation skills, change management
Technologies
MS Office, business reporting tools, communication platforms
Responsibilities
Supervise 8-16 store managers and ensure compliance with company values and business objectives; recruit, hire, train, and develop talent to support strategic growth; monitor operating and financial results against budgets; visit stores to validate procedures and identify improvement opportunities; resolve customer and team member complaints; implement initiatives to change behaviors and produce results.
Seniority
Senior, hands-on IC
