Quality and Safety Manager
Core
Oversee service operations for Breeze Plus, supervising driver performance, training drivers, managing incidents, and operating wheelchair-accessible vehicles to transport elderly and persons with disabilities.
Role type
Quality & Safety Manager (Operations Lead)
Builds
Breeze Plus service operations for public transit riders
Domain
Public transportation / Mobility services
Deliverable
client delivery
Required skills
Driver supervision, incident management, driver training, wheelchair accessibility operations, vehicle inspection, conflict de-escalation, performance evaluation
Preferred skills
Knowledge of Sarasota, FL community, tablet proficiency
Technologies
Google Suite, tablets
Responsibilities
Conduct driver performance evaluations and coaching; Develop and implement driver training programs; Handle customer service issues and resolve complaints; Manage on-site accidents and incidents; Operate lift-equipped vehicles to transport passengers with disabilities; Perform pre- and post-shift vehicle inspections
Seniority
Mid-level, hands-on IC