Benefit Specialist Trainee - Chattanooga
Core
Learning and developing essential skills to resolve assigned employee benefit claims in accordance with company policies and procedures.
Role type
Trainee claims specialist (benefits/disability)
Builds
Claims decisions and customer service for employee benefit plans
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
claims analysis, policy interpretation, contract analysis, eligibility determination, liability assessment, return-to-work strategy, documentation, customer service, problem-solving, multitasking, PC skills, mathematical aptitude
Preferred skills
college degree, claim investigative techniques, analytical thinking, verbal and written communication
Technologies
claims systems
Responsibilities
Manage a caseload of complex claims, analyze technical and complex contractual knowledge to ensure appropriate eligibility and liability decisions, verify on-going liability and develop strategies for return-to-work opportunities, produce objective documentation and technical rationale for claim determinations, utilize supported resources regarding contractual and disability strategies, coordinate information with other products, provide timely customer service and respond to inquiries, maintain service and quality standards on assigned claims
Seniority
Trainee, mentored role